Fix Printer Offline Error on a Mac

Printer Offline error on Mac is very common. When your computer and printer are not connected and the printer is available on your company network or physically attached to your Mac, there are several troubleshooting steps to fix printer offline error on mac.

You can easily Fix printer offline error on a mac by following the steps. When you try to Fix printer offline error on mac, get your printer back online, start with a basic troubleshooting sequence and see if your printer comes back online after each step. If your printer remains offline, reset the printing system and add the printer again. Fix Printer Offline error by following the steps below –

Ensure Printer to PC Connectivity

Reset the Printer

Delete Other Printers from Mac

Clear the Current Print Queue and Re-Add the Printer

Reset or Reconfigure the Printing System

HP Printer Offline Fix (Mac)

Brother Printer Offline Fix (MAC)

Offline Printer Fix for iOS devices

1) Ensure Printer to PC Connectivity

This is the first thing to do when printer offline error appears on Mac. Before proceeding with these steps, make sure the printer is connected by checking if it appears on the list of devices on your system.

For a USB Printer Connectivity

Switch off the printer by pressing on power button, then wait for 5 seconds.
Unplug the USB cable which is connected to the device’s back.
Switch on the printer. It might begin printing queued documents, so wait for it to complete and turn silent prior to proceeding.
• Wait for 5 seconds, and reconnect the cable to your printer, ensure the cable sits securely on the USB port of the printer. In case it begins to print, let it complete that before moving on to the next step.
Retry printing. If it does, you are good to go.

For a Wireless Printer Connectivity

Switch off and on the printer and wait for it to become silent.
• In case the connection does not come back after restarting the printer, try the same for the router after closing all activities on the network. To restart the router, unplug it from the power source and wait for few seconds.
• After connecting the router to the power socket, wait for it to establish connectivity to the internet. A light will display indicating the connectivity, so ensure that before proceeding.
Restart the PC and wait for it to turn inactive. Once it restarts, click on the Apple icon, and choose System Preferences. Click on Printers and Scanners to open the list of printers that are installed on your Mac.

Printers and Scanners

If you can choose your printer from the device list, it is connected. However, if the printer does not show up on the list, and you have no options to make it appear there, then the network connection is causing the printer offline error.

2) Reset the Printer

• Ensure the printer is inactive before proceeding.
• When the device is switched on, unplug the power cable from its back. Disconnect the same from the power outlet. Wait for at least 1 minute.
Reconnect the power cable into the power socket.
Re-plug the power cable to your printer’s back.
• In case it does not switch on, press on the power button .
• Once it turns on, retry taking the printout. If you cannot, move on to the next step.

3) Delete Other Printers from Mac

If multiple names of the same printer are listed on the computer, remove unwanted names and keep the one shown as Idle. Note that the Idle printer status in the list is highlighted in green color. After ensuring that, follow the below steps.


• Open the list of printers from Printers and Scanners.
• Then, remove extra entries of the same printer by choosing one by one and clicking on the minus button shown on the bottom left.
• Then, configure the idle printer as the default one.
• After that, retry printing.

4) Clear the Current Print Queue and Re-Add the Printer

Removing the print queue from the list and adding it back creates a fresh printing session on Mac. Follow the below steps for that:

• Ensure there is internet connection on Mac.
• In the list of printers, click on the device, and delete it by clicking on the minus button.

Add Printer

• To add it back onto the list, click on the plus icon
• Then, choose the printer from a new list, and click on Add
• Click on Use or Print Using.
• Then, choose the available printer or the Air Print.
• Once it appears as Idle in the printers list, retry printing.

5) Reset or Reconfigure the Printing System

Reset Printer

Right-click on a blank area in the list of printers, and choose Reset printing system. Confirm the same upon prompt.
• Type the administrator account’s Username and Password, and choose OK.
• Wait for the process to complete and the said list is empty.
Add the printer once again to it as explained earlier.
• Retry printing.

If all these steps fail to fix the printer offline error, you might require advanced troubleshooting to deal with the same.

6) HP Printer Offline Fix (Mac)

This document applies to all HP printers and computers with macOS and OS X.

HP Printer Offline

Step 1: Make sure the printer is ready

If the printer is off or unavailable for communication, it is offline. Make sure the printer is ready to receive a print job.

  1. Look at the printer. If it is off or in sleep mode, press the Power button to turn it on or wake it.
  2. Make sure the printer has paper loaded into the input tray, the correct ink or toner cartridges installed, and there are no errors or blinking lights on the printer control panel.
  3. Restart the printer and wait until it is ready to print.
  4. Try to print. If the printer remains offline, continue to the next step.

Step 2: Reset the printing system

Resetting the print system clears any error by removing all HP and non-HP printers, print jobs, and printer preferences.

  • Click the Apple menu, then click System Preferences.
  • Click Print & Fax, Print & Scan, or Printers & Scanners.
  • Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.
Reset Printing System
  • Click Reset in the confirmation window.
  • Enter the Administrator name and password, and then click OK to complete the reset.
    After the printing system resets, add your printer back to the list and try again to print.

HP Printer Offline Fix for Windows Click Here.

7) Brother Printer Offline Fix (MAC)

• Firstly, check all the cable connections of your Brother Printer and also of network router or laptop.
• Make sure if all the cables are hooked up properly with the printer it has been power on.
• See the paper tray of the printer if there is paper jam in it.
• Just make sure that the alignment of the paper is nicely done.
Reset the connection with your MAC and see if there are any available updates by picking the software by doing a click on “Apple”.
• Spot the “device choices” from the menu.
• Press the print and test.
• By pressing the “Ctrl” within the printer listing, pick the option of Reset printing device by clicking the “+” button or you can add your printer.
• Select a document you want to print and begin your printer once more.

Basic Troubleshooting Steps to get back Brother Printer back online

• Check all the cable connections between your printer and network router.
• Check the printer tray for any paper jams. Ensure that the printer has more than enough paper aligned properly in the printer.
• Click the Apple menu and select “Software Update” to install any updates that are available.
• Click the Apple and then Restart from the drop-down menu.
• In the Dock, click on System and Preferences, then select ‘Print and Scan’. From the printer list, click your printer if a yellow light appears to the printer’s name. Click on Resume.
• Open the document that you want to print and print it by pressing “Ctrl+P”.

Brother Printer Fix for Windows Click Here.

8) Offline Printer Fix for iOS devices

One of the more common issues faced by Apple users is a printer going offline after connecting the iOS device.

The error message which is displayed is ‘Printer Not Responding’ or ‘Printer Offline’. If you have a HP printer and are getting either of the above error messages, follow the troubleshooting steps set out below:

USB to printer Connection problems

The error message “Printer Offline” indicates that the iOS device is not able to communicate with the printer. There can be several reasons for this error such as Printer is powered down or the USB cable is not properly seated in the USB slot. Here are some of the troubleshooting steps that you need to follow to resolve this error:

  1. Power down the printer and remove the USB cable from the rear of the printer, then wait for few minutes.
  2. Switch on the printer by pressing the Power button. Then wait for few seconds.
  3. Connect USB cable to the rear of the printer.
  4. Ensure the USB cable is secured in the connection slot.
  5. If the printer starts printing, let it continue.

If the above troubleshooting steps don’t resolve the printer issue, you need to reset the Printer by following steps set out below:

Reset the Printer

  1. While the Printer is turned on, remove the power cable from the rear of the printer.
  2. Unplug the power cord from the wall socket, then wait for 1-2 minutes.
  3. Plug the power cable in the wall socket.
  4. Reconnect the power cable to the rear of the printer.
  5. If the printer does not turn on, press the Power button to switch it on.
  6. Try printing some documents from the iOS device
  7. If the printer prints, the problems are resolved.

Remove additional printers from the printer list

There is a possibility that your iOS device has several printers associated with it. You need to remove all printers in this printer list except the one in idle status. Here are steps you need to follow:

  1. Search the iOS device for Print.
  2. Click Print & Scan, Printers & Scanners, or Print & Fax, in the list of results.
  3. Find the printer name in the list that matches with your printer.
  4. If you see multiple queues for the same printer, remove all extra printers one by one.
  5. To remove a printer, select the printer and click minus button to remove the printer.
  6. Leave the printer that is in idle status.
  7. In most cases, the problem will be resolved.

Now you need to add a printer

Add a Printer

  1. Search the iOS device for Print.
  2. Click Print & Scan, Printers & Scanners, or Print & Fax, in the list of results.
  3. Click Add button.
  4. Select your Printer model from the list.
  5. Select “Air Print” in Use field with the printer name selected.
  6. Click Add to add your printer.

If all these steps fail to fix the printer offline error, you might require advanced troubleshooting to deal with the same. In such a case, get in touch with our certified printer support experts for quick assistance.

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