HP Printer Offline Fix Windows 10

A status of offline or printer offline displays on the computer, and the printer does not print. Does your computer say HP printer offline? Learn HP printer offline Fix Windows 10 or solve your HP printer offline to online using HP Print and Scan Doctor diagnostic tool or manual troubleshooting steps given below. There are many people who want to fix their HP printer offline issue in windows 10 and you can easily fix HP printer offline issue in windows 10.

Printer Status

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Steps to fix HP printer offline status –

1: Use HP Print and Scan Doctor to check connectivity

2: Manually set the default printer

3: Check the printer port and Windows services status

4: Create a manual IP connection (network connections only)

5: Connect the PC to a TCP/IP Port (Windows only, network only)

6: Make Sure ‘Use Printer Offline’ Mode Is Not Selected

7: Check Printer Driver – Remove or Update Outdated Version

8: Troubleshoot Printer Settings

Conclusion

1: Use HP Print and Scan Doctor to check connectivity

To fix HP printer Offline issue in windows 10, you can follow these steps :

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer in not in the list, turn it off and on, and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.
  6. Try to print. If the printer remains offline, continue to the next step.

2: Manually set the default printer

Make sure the default printer driver matches the printer your trying to print to.
Set your default printer in Windows 10.

  1. Search Windows for devices, and then click Printers & scanners from the list of results.
  2. If it is checked, uncheck the box beside let Windows manage my default printer.
  3. From the list of printers, click the printer name that matches the name of your printer, and then click Manage. If there are multiple names listed, select the printer that has a status of idle or online.
HP Manager

4. Under Manage your device, click Set as default.

Printer Status

5. Try to print. If the printer remains offline, continue to the next step.

3: Check the printer port and Windows services status

If your printer uses a WSD port, check the status of Windows Function Discovery services, and then add a TCP/IP port if necessary.

WSD Port
  1. Search Windows for ‘control panel’ to open Control Panel, and then click View devices and printers to open the Devices and Printers window.
  2. Right-click your printer, select Printer Properties, and then click the Ports tab.
  3. Check if your printer uses a WSD port.
  4. Search Windows for ‘services’ to open the Services list.
  5. Scroll down the list to locate Function Discovery Provider Host and Function Discovery Resource Publication, and then check the Status and Start-up Type columns.
    • If the status of both services is ‘Running’ and the Start-up Type is ‘Automatic’, continue to the next step.
    • If the status of the services is blank and the Start-up Type is ‘Manual’, right click the name, select Properties, set the Start-up Type to Automatic, and then click Start under Service status. Click OK, and then continue to the next step.
  6. Return to the Devices and Printers window, press the F5 key, and then click your printer name to view the status.
    • If your printer is no longer offline, the issue is resolved.
    • If your printer is still offline, continue with these steps.
  7. Print a Network Configuration Report from the printer Settings or Wireless menu.
  8. Right-click your printer, select Printer Properties, click the Ports tab, and then click Add Port.
  9. Select Standard TCP/IP Port, and then click New Port.
  10. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
  11. Return to the Devices and Printers window, press the F5 key, and then click your printer name to view the printer status.
    • If your printer is no longer offline, the issue is resolved.
    • If your printer is still offline, continue to the next step.

4: Create a manual IP connection (network connections only)

Use the printer IP address to manually connect to your printer.

  1. Print a Network Configuration Page.
    • If your printer has a control panel with a menu display, print a Network Configuration Page from the network settings or network setup menu.
    • If your printer does not have a menu display, print the Network Configuration Page using printer control panel buttons. For many printers, press and hold the Cancel button for 3 to 5 seconds, or until a report prints. If pressing the Cancel button does not work for your printer model, go to HP Customer Support, search for your printer model, and then search for Printing Self-Test Pages document.
  2. On the Network Configuration Page, find the network status for your network connection type (wired or wireless).
    • If the status is connected, continue with these steps
    • If the status is not connected, the printer is disconnected from your network. Go to Connecting to a Wireless HP Printer, and then follow the steps to connect the printer to your network
  3. Find the IP Address, Subnet mask, and Default Gateway for your network connection type (wired or wireless). If you find different numbers for IPv4 and IPv6, you only need the IPv4 number.
  4. Find the URL(s) for the Embedded Web Server (EWS).
  5. From a computer connected to your network, open an internet browser, type one of the URLs into the address field, and then press Enter to open the printer’s EWS. If the EWS does not display, try a different browser.
  6. In the EWS, click the Network or Networking tab, open the Wired or Wireless menu option, depending on your network, and then click IPv4 Configuration.
  7. Select Manual IP, click Suggest a Manual IP Address, and then make sure the IP Address, Subnet Mask, and Default Gateway numbers match the Network Configuration Page.
    If you do not see Suggest a Manual IP Address, manually type the IP address, Subnet mask, and Default gateway.
  8. Write the IP address on a piece of paper. You might need to use it later.
  9. Click Apply, and then wait until the changes are confirmed.
  10. Return to the Devices and Printers window, press the F5 key, and then click your printer name to view the printer status.
    • If your printer is no longer offline, the issue is resolved.
    • If your printer is still offline, continue to the next step.

5: Connect the PC to a TCP/IP Port (Windows only, network only)

After setting a manual IP address for the printer, add a printer port to Windows that matches this new IP address.

  1. In Windows, search for and open Printers & scanners.
  2. Click the name of your printer, and then select Manage.
  3. Click Printer Properties.
  4. Click the Ports tab, and then click Add Port.
  5. Select Standard TCP/IP Port, and then click New Port.
  6. Type the printer’s IP address that you wrote down earlier, and then click Next.
  7. Select the new Standard TCP/IP Port from the list, and then click OK.
  8. Try printing. If problems persist, continue to the next step.

6: Make Sure ‘Use Printer Offline’ Mode Is Not Selected

HP wireless printer goes offline if “Use printer in offline mode” is selected. Therefore, a user must ensure that this option is not selected. The navigation for rectifying this setting is as follow-
• Select the ‘start’ menu- click on ‘settings’
• Click on ‘devices’ – ‘printer and scanners’

Control Panel

• Now from the listed printers, select and right click on your HP printer.
• Thereafter from the menu, uncheck the option of “Use Printer Offline”. Now your HP printer will come back in online mode.

Use Printer Offline

7: Check Printer Driver – Remove or Update Outdated Version

HP printer always shows offline error in case of an outdated or corrupted printer driver. Follow these steps to update or re-install driver on your Windows.
• Go to the Windows search and find “Device Manager” and click on it.

Device Manager

• Now expand the section where it says ‘Printers’.

Printers

• Now from the expanded section, locate your printer’s model number and ‘Right Click’ on it and click on ‘Update Driver’ option.

Update Driver

• Next press on the ‘search automatically’ option and wait for your printers driver to update. Once the process is completed, restart your computer.

• If you want to re-install your driver, go to ‘control panel’ and click on ‘remove programs’ and uninstall your existing HP printer driver. Thereafter download your printer’s driver from HP’s website and install it.

8: Troubleshoot Printer Settings

HP printer shows offline message when printer spooler is stopped. To fix this, follow these steps-
• First of all, open ‘Run’ dialog box and type “Services.msc” and Click on “OK”

Services

• Now from the listed items, locate the option of “Print Spooler”

Print Spooler

Right click on it and select “Stop” option to pause the print spooler services.

Print Spooler

• Next click on the address bar from the ‘Windows File Explorer’ and type C:\Windows\System32\Spool\Printer and click on ‘OK’.

• Now delete all the files from printer folder to clear the printing queue.

• Thereafter, go back to “Print Spooler” and right click on it and select “Start” option to resume the spooler service again.

Print Spooler

• Lastly, restart your computer and printer and your complain of “HP printer Says offline” will be gone.

These steps will help the user to bring back the HP printer from offline to online in Windows 10 or in any other operating system.

Another Important Factor Due to Which ‘HP Printer Shows Offline’

Whenever your HP printer says offline, always consider these factors-

• In case of a wireless connection, always ensure that you printer and computer are on same Wi-Fi network.

• Once the HP printer is configured in the computer, always reboot your system so that the settings of HP printer can be saved.

Paper jams, low ink levels, voltage fluctuations, lack of compatibility are other reasons that may cause your printer to go offline.

Conclusion –

In order to avoid the HP printer from being offline, you need to make sure that all printer drivers are correctly installed & updated. Constant and timely updating of system settings and printer drivers eradicates the possible errors that can occur while using the printer.
When a user face printer challenges, HP printer offline fix can easily achieved by following the troubleshooting steps given in this article. One of the key ways to rectify the issue is by selecting the Wi-Fi printing option from the printer by pressing the Wi-Fi button. Thereafter go to ‘Network setting’ from the system to see range of available printers. As a user you need to select your printer from the listed printers. Post this step your print tasks can be completed as it will show you HP printer is online.

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